Who we are
About Emirates NBD
Meet the leading banking group in the region
Emirates NBD, the leading Banking Group in the MENAT region,
was formed on 19 June 1963, when H.H. Late Sheikh Rashid bin Saeed Al Maktoum
signed the Charter of Incorporation of the National Bank of Dubai (NBD) which
became the first National Bank established in Dubai and the United Arab
Emirates (UAE). With the blessings of H.H. Sheikh Mohammed bin Rashid Al
Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, NBD
merged with Emirates Bank International (EBI) on 06 March 2007, to form Emirates
NBD, the largest banking group in the region by assets. On 16 October 2007, the
shares of Emirates NBD were officially listed on the Dubai Financial Market
(DFM). The merger between EBI and NBD to create Emirates NBD, became a regional
consolidation blueprint for the banking and finance sector as it combined the
second and fourth largest banks in the UAE to form a banking champion capable
of delivering enhanced value across Corporate, Retail, Islamic, Investment, and
Private Banking, Global Markets & Treasury, Asset Management and Brokerage
operations throughout the region.
In 2013, Emirates NBD celebrated its 50th anniversary,
marking the Group's outstanding achievements while highlighting the bank's
solid historical and financial foundations as well as its promising future.
As at 30th September 2023, total assets were AED 836
Billion, (equivalent to approx. USD 228 Billion). The acquisition of DenizBank
represents a significant milestone for Emirates NBD with the Group expanding
its presence to 13 countries, servicing over 20 million customers.
The Group has a significant retail banking franchise in the
UAE and is a key participant in the global digital banking industry with 97% of
all financial transactions and requests conducted outside of its branches. The
Group also operates Liv, the lifestyle digital bank by Emirates NBD, with close
to half a million users, it continues to be the fastest-growing bank in the
region.
The Group has operations in the UAE, Egypt, India, Türkiye,
the Kingdom of Saudi Arabia, Singapore, the United Kingdom, Austria, Germany,
Russia and Bahrain and representative offices in China and Indonesia with a
total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading
financial services brand in the UAE with a Brand value of USD 3.89 billion by
Brand Finance. The Group was ranked 29th globally on the Social Media Power 100
ranking by the Financial Brand for 2022.
Emirates NBD Group serves its customers (individuals,
businesses, governments and institutions) and helps them realise their
financial objectives through a range of banking products and services including
retail banking, corporate and institutional banking, Islamic banking,
investment banking, private banking, asset management, global markets and
treasury, and brokerage operations.
Emirates NBD won ‘Best Bank in the Middle East’, ‘Best Bank
in the UAE’ and ‘Best Bank for ESG in the UAE’ at the Euromoney Excellence
Awards 2023. Emirates NBD also won ‘Best Bank in the Middle East’ by
Euromoney’s Real Estate Awards 2023. Emirates NBD won Middle East's Best
Private Bank for Digital and Best Domestic Private Bank in the UAE by Euromoney
Global Private Banking Awards 2023.
Additionally, Emirates NBD won ‘Innovation in Digital
Banking Awards in the Middle East’ Category by The Banker. The Group won ‘Best
Retail Bank in the Middle East and the UAE’ and ‘Best Credit Card in the Middle
East’ and ‘Best Data Management Initiative’ in the Middle East’ and ‘Best Trade
and Supply Chain Finance Bank in the UAE’ and ‘Best Cash Management Bank in the
UAE’ by The Asian Banker. The Group ranked 1st in the UAE in Forbes’ World’s
Best Banks for 2023 and 9th in Forbes Middle East’s Top 100 Listed Companies
for 2023.
Emirates NBD won Excellence in Customer Service Innovation’ in the Strategy Awards category at the Digital CX Awards 2022 by The Digital Banker. The Bank is ranked 85th globally in The Banker’s list of the World’s Top 1,000 Banks for 2023. In addition, Emirates NBD has been assessed as the ‘Strongest Bank in the UAE’ and ‘Fifth Strongest Bank in the Middle East’ by The Asian Banker 500 Largest and Strongest Banks Rankings.
Preservation of the UAE culture and heritage is at the heart of the Group and in addition to supporting various initiatives that aim to preserve the UAE culture, Emirates NBD launched in 2003, the first pearl museum in the region containing the largest collection of natural pearls in the GCC. The Emirates NBD Pearl Museum is a gift from the late Sultan Al Owais, the founder of the National Bank of Dubai to the people of the UAE to remind them of their culture and heritage before the discovery of oil.
Join Us now as a Teller
Do you think you have what it takes to grow and succeed with
us? If so, why not join us? But before you do, find out a little more about
what we are looking for in a candidate and the process for recruitment here.
Recruitment Process
A transparent and comprehensive recruitment policy
Emirates NBD's recruitment policy and process ensures that
all candidates are provided with equal opportunities to secure a position
within the bank; provided they adhere to the bank's stated policy on
candidates' selection.
Depending on the position you apply for, you may be asked to
go through an assessment centre comprising of ability and psychometric tests to
identify your potential and job fit. This is in addition to one or more
structured interviews.
The following is a guideline for the Recruitment Process at Emirates NBD:
CVs are screened by HR and suitable candidates who fit into
the specifications provided are shortlisted.
The Unit Manager/ Head reviews shortlisted candidates CVs
forwarded by HR for a final shortlist to be interviewed.
HR schedules biographical, competency & technical
interviews and assessments for shortlisted candidates.
Feedback from interviews and assessments are communicated to
both HR and the Unit Manager.
A selection decision is made based on the results of
assessments and interviews.
If selected, HR will share the offer details and proceed
with the hiring process.
If not selected, HR will communicate the status of the
application and will keep the profile for future consideration.
About the job
Job Description:
1-Responsible to handle the various operations' transaction
in accuracy and efficiency as per bank procedures.
2. Handle customer queries & complaints & escalate
as appropriate.
3. Cross Selling of bank products.
4. Encourage and educate clients to use ATM machines, I Net
& any other product.
5. Handle the first line maintenance in house ATM.
6. Handle client's requests efficiently, promptly as per
Bank’s procedures.
7. Follow-up the execution of clients' instructions in
co-ordination with concerned departments, to ensure proper & accurate
service delivery in timely manner.
8. Safe keeping of all bank valuables.
Qualifications:
Fresh Graduates or a 1-year experience in a relevant job.
Bachelor’s degree with minimum grade Good.
Fluent English Language.
Good Communication Skills