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Mashreq Bank Vacancies 2025

 Mashreq Bank in Egypt
A Success Story




Mashreq Bank in Egypt has been a strong presence since 1977. The Bank was founded in Dubai in 1967, and can be traced to humble origins as the oldest bank in the UAE. Today, Mashreq celebrates over five decades of excellence, and has emerged as one of the leading financial institutions in the United Arab Emirates (UAE), with its international offices spanning the Middle East, Europe, Asia, Africa and the US, as well as financial capitals of the world.

 

The creativity and unsurpassed reputation of the bank to provide innovative solutions has garnered the bank with several awards over the years. Mashreq constantly creates value-added products and services and continues to win accolades from recognised industry bodies. In 2020 alone, the bank received a number of awards that included, the ‘Most Innovative Bank in the Middle East’ from Euromoney. This is testament to a winning combination of innovation, consistency and prudence and becoming established as a stable, profitable bank for its customers.


Innovation, Consistency and Prudence


Mashreq has continued to expand the range of services it offers to its valued customers. Unsurprisingly, Mashreq has become an integral part of the financial landscape for businesses and individuals across the countries in which it operates.


Customer Driven Innovation


Mashreq has always been a first mover and has prided itself on its innovative, pioneering spirit to deliver products that meet customers’ ever-changing needs.

From its very beginnings, Mashreq has led the development of new products and services, whether in foreign trade services, direct banking or comprehensive mortgage products, making it a leader in the financial services field. Noteworthy examples include Mashreq becoming the the first UAE bank to install ATM cash dispensers, the first to issue debit and credit cards and the first to introduce consumer loans.

Mashreq also continues to lead the way, as the first bank in the United Arab Emirates to offer chip-based credit cards and digital point-of-sale readers, alongside innovations such as an investment fund directly linked to the Indian stock market.




Mashreq Bank is currently looking for a Charge Back Officer


About the job

Job Purpose

 

- Handling visa, mastercard and meeza charge back incoming and outgoing cases

- follow up pending chargeback cases

keep update with visa international new chargeback instructions

 

Key Result Areas


Run the process for Account Opening, KYC, Account Maintenance and Account Closure activities

Handle instructions and enquiries from stakeholders and ensure Bank’s SLAs are met in achieving Customer Satisfaction

Ensure client documentations to ensure the customer is complying with the internal KYC policies, Compliance and Regulatory Requirements

Coordinating with the Relationship Teams to ensure the business requirements are met.

Identifying the risk factors associated with the customer

Screening the related parties to identify potential risk and PEPs

 

Knowledge, Skills and Experience

 

Quick Learner and provide high quality of output.

Make sure to meet SLA, KPI on regular basis in the process.

Verify client documentations to ensure the customer is complying with the internal KYC policies, Compliance and Regulatory Requirements.

Coordinating with the Relationship Teams to ensure the business requirements are met.

Good Communication and interpersonal skills.


Apply from here

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