About Banque Du Caire 🏦
Founded in 1952, Banque du Caire is one of the oldest and largest Egyptian banks, providing its clients with an integrated and diversified package of banking services and products designed specifically to meet their needs, which in turn resulted in the bank receiving various awards over its six decades of operation. Banque du Caire succeeded in transforming itself into a leading financial institution through its diverse portfolio, including large, medium, small and micro companies in the Egyptian market. This is accomplished through its ever-growing network of branches and ATMs spread nationwide, and the team that includes a large number of the banking sector’s talents.
Through a network of 248 branches, 1640 ATMs spread nationwide, Banque du Caire serves a massive and diverse customer base of more than 3 million customers. This includes major corporations, prominent institutions, high net worth customers, and individual customers, including one million customers subscribed to digital services. Providing them with a package of the best banking services and products. The bank is also keen to continue its leadership as the banking institution of choice for customers, by expanding the digital banking services package, modernizing the bank’s infrastructure and operational systems, as well as developing the governance system in accordance with the best international standards.
Banque Du Caire Endless Opportunities…
Working at BDC is more than just a job…
At BDC you will work under the guidance of top notch smart minds in the industry who are keen to share their knowledge and learn from you. You will be amongst a diversified team enhancing creativity and innovation, where all voices are heard.
Values
In the light of our blazing phase escorted by our
well-established “Code of Ethics”, you will have the opportunity to be part of
our dream, working with colleagues from different backgrounds, exchanging
knowledge, values and experiences. Diversity helps us boost our capacity for
innovation, crack our problems and increase our productivity. When it comes to
values, we are keen to use power for good through our CSR department nurturing
social enterprises and protecting our environment.
Opportunities to grow within BDC
SMEs Business School (NAWAH).
Credit Academy.
Future Branch Manager.
Advanced Summer internships.
Competitive Benefits
To ensure our employees and their families’ well-being, we designed a very comprehensive and competitive benefits’ programs.
Competitive Compensations
We aim to stay competitive and paying for performance with keeping the internal and external equity.
Growth opportunities
We want our employees to grow …
We provide endless career opportunities for passionate
bankers, exceling employees and emerging leaders to reach their full potential,
growing within BDC family. We are seeking individuals who have the
ability and ambition to build their career with us. The sky
is the limit when it comes to our training programs, we have a specialized team
defining the demands of our employees, preparing them for upcoming challenges
and fostering future leaders. We believe that our passionate employees are our
prime investment. Join our SMEs Business School, our fast track promotion system,
our annual skills development courses...etc.
Join Banque Du Caire as a Teller or Customer Service Officer
Job Summary
To achieve financial/non-financial targets assigned by
delivering superior customer service within the scope of policies &
procedure laid down by the bank.
Job Responsibilities:
- Manage effectively the serve time spend with the customer to reach an acceptable service delivery within the turnaround time.
- Abiding to BDC Service standards at all times.
- Consistently deliver unbiased, competent and problem free services to meet and exceed customer expectations & achieve total customer satisfaction.
- Ensure quality proposals to retail credit department to minimize number of declined cases.
- Complete ownership of customer complaints and ensure that they are addressed as per laid down quality/service standards.
- Be fully aware of bank products and services to increase business volume and identify cross-selling opportunities during customer interaction to achieve cross selling targets.
- Adhere to branch process and report deviations to reach acceptable audit rating for the branch.
- Awareness of credit policies/operation manual, so as to contain risk & rejection cases to the minimum.
- Organizing his/her work layout and appearance to keep up bank image.
- Provide constructive and constant feedback on improvement of products, services, processes to reduce cycle time of costs and enhance customer satisfaction
- Ability to understand customer’s needs and provide appropriate solution and attention
- Handle customers with different demographics.
- Efficiently liaise/interact with internal stakeholder’s bank wide (call center, operations, etc.) to provide superior service to the customer.
- Deal with unstructured and complex customer problems related to the bank (not restricted to his branch).
- Taking ownership of customer problems and handling it till final resolution through coordinating with other partners.
- To interact with other operational and functional departments to resolve customer problems.
- Assess the credit worthiness of the customer and process the request based on the eligibility for onward submission to the repetitive decision authority.
- Maximize Cross selling Ratio.
- Achieve assigned financial and non-financial targets in line with the bank policy.
Qualifications:
- Bachelor's degree from accredited university in (Commerce, Business Administration, Economics & Finance).
- From 0 to 3 years of experience.
- Presentable with good communication &negotiation skills.
- Strong command of English language.