ABK - Who We Are?
The bank was originally founded in Egypt in 1978 under the
name of Alexandria Kuwait International Bank (AKIB). AKIB was one of the first
private banks in Egypt and was later re-branded to Egyptian Commercial Bank. In
2005, Piraeus Bank Group acquired Egyptian Commercial Bank and changed the name
into Piraeus Bank Egypt.
In November 2015, Al Ahli Bank of Kuwait (ABK) acquired
Piraeus Bank Egypt as part of its plans to expand its regional presence,
reinforce the Bank competitive position and provide additional value to clients
and stakeholders.
Al Ahli Bank of Kuwait (ABK) was established in Kuwait in
1967 on a foundation of extraordinary capabilities and expertise joined to
provide superior financial solutions to its clients. Today, ABK offers a full
range of products and services and a wide geographical presence in Kuwait, UAE,
and Egypt demonstrating its commitment to best serve customer financial needs
whilst offering a distinguished banking experience.
ABK-Egypt’s Head Office is located in Smart Village, Giza and has a presence in most of the Egyptian Governorates through its network of 45 branches, 119 ATMs and over 1,400 employees. ABK-Egypt branches are geographically distributed to best serve our Retail, Corporate, and Small and Medium Enterprise (SME) customers through a portfolio of financial products, easy and friendly banking services, as well as a wide range of diversified commercial and investments products that are designed to further enhance customers banking experience and satisfy all their financial needs.
As we strive to consistently provide experiences that
simplify and enrich people lives, ABK Egypt will continue to grant our clients
our utmost attention with our core values of Transparency, Integrity,
Simplicity and Excellence at the heart of all we do.
How to apply for jobs at AL AHLI BANK OF KUWAIT?
1) AL AHLI BANK OF KUWAIT is currently looking For Customer Service Support Officer
About the job
Job Purpose:
Greet & welcome walk-in branch clients while ensuring
the highest levels of service and optimum client wait time to positively affect
client’s overall experience. Handles all clients’ quick enquires and straight
thru requests. Manage clients’ complaints & work on speed solutions with
concerned teams to avoid any potential escalation/dissatisfaction.
Generic Accountabilities:
• Consistently meet and greet all clients entering the
branch and provide guidance on various administrative and clerical duties as
assigned.
• Carry out all assigned branch administrative tasks,
ensuring all activities are completed within timescales and with speed and
accuracy, whilst providing excellent customer service to clients and adhering
to all appropriate process and procedures.
• Ensure a positive image of the Bank is presented to all
clients entering the branch as well as abide with code of conduct.
• Ensure compliance with policy, procedures, standards and
reporting requirements, plus any relevant regulatory and statutory
requirements.
• Provide support to other team members as required to
assist in running smooth operations of the branch.
• Perform any other duties or tasks as required or
instructed by the Branch manager to support branch operations.
• Assist all walk-in customers in their products and
services inquiries.
• Communicate and coordinate between branch staff
(Operations or sales) and walk-in customers efficiently.
• Review clients documentation before waiting in queue and
directing them to appropriate workstation/counter.
• Assist clients in filling-up relevant applications and
forms in accurate and correct way.
• Manage the clients’ waiting area in a friendly and
energetic manner while providing resolution times guidance and effective
traffic control.
• Encourage and guide clients to use of the bank’s
self-service delivery digital channels through quick demos, educational material.
• Manage cross selling the bank’s products and services to
walk-in customers.
• Respond promptly to client feedback or complaints while
providing the bank with service improvement opportunities.
• Ensure that marketing material (brochures/leaflets) are
updated and displayed clearly and neatly in the branch in clean & good
shape.
Specific Accountabilities:
- Manage the delivery of clients Chequebooks and returned
uncollected cheques to clients.
- Manage the delivery of clearance letters, Balance
certificates, regularity certificates, Traffic letters and car licenses
renewals … etc. to clients.
- Help clients to receive their online statement upon
request.
- Manage clients’ requests related to digital channels
(e-Banking – Mobile Wallet - …etc.), balance/interest enquiry.
- Provide clients with needed feedback for their balance
enquires transactions details; clarify unclear details for their accounts a/o
data.
- Receiving outward transfers requests, Bank drafts requests
and direct the requests to the concerned team within the branch.
- Handling custody and bookkeeping clients’ requests such as
their KYC update.
- Receive e-statements requests.
2) AL AHLI BANK OF KUWAIT is currently looking For fresh graduates who have a genuine passion for Banking to join our growing team.
The Graduates will join various teams across our different
departments in the Bank. Their responsibilities will vary depending on the role
they have been allocated to.
About the job
Requirements
Class of 2023 and 2024 are welcome, or recently finished
military service.
Minimum grade: good
Excellent Communication Skills.
Excellent Command of written and spoken English Language.
Excellent analytical skills.
Excellent command in Ms.
Majors:
Business Administration
Accounting
Finance
Economics
Commerce
Job purpose:
We have multiple available vacancies based on the major.