Orange Egypt for Telecommunications S.A.E
Orange Egypt is an Egyptian joint stock company established
under the Law No. 8 of 1997 "Investment Guarantees and Incentives Law and
its executive regulations", was established on the 4th of March 1998.
The Company purpose:
The execution, management, operation, development and
maintenance of a network Mobile GSM Telephones in cooperation with the Egyptian
Telecommunication Agency, and after obtaining the approval of the Minister of
Communication. The service shall cover subscribers in Egypt and abroad pursuant
to the license obtained in this respect. The Company has the right to carry out
all importation exportation activities related to its objectives and carry out
whatever works are needed including networks etc…
Providing all kinds of engineering, training,
administrative, production, marketing, consultation services (excluding legal
consultation) and technical experience and technicians in all aspects
especially in communication and information technology aspect in Egypt and
abroad, and the Company may also carry out the following:
Design, supply, execution, operation, maintenance,
management and providing the required services for internal and external
communication centers and telephone centrals with all its types, accessories,
applications, mobile network telephones, all information networks, data/ vocal/
vision and information centers
Design, production, supply and developing computers programs
and its applications with its different types, and programs, operating systems,
compact systems and electronic contents with its different types of voice,
image, data and data entry on the computers with electronic means and
constructing of data bases and information technology systems and its operation
and training
Providing marketing, distribution, advertising services and
also providing cultural, health, financial information for the subscribers of
mobile telephones through the internet, short message service and voice mail
(VRS, WAP), and establishing and organizing voice and vision conferences
Selling, distributing dials and subscriptions for mobile
telephones, scratch cards, mobile handsets, its necessaries, accessories and
its maintenance
Sell, distribute and deal in all kind of computers and
laptops, their attachments, accessories, integral equipment, spare parts and
conducting their necessary maintenance
Producing, manufacturing and selling magnetic, non-magnetic
cards and all cards related to mobiles in addition to bills and printings
productions
Establishing an audio, video and written information
transfer network and offering value added services after obtaining a license
from the concerned authorities according to the rules and regulations applied
in Egypt
About the Company’s major shareholder:
Orange is one of the world’s leading telecommunications
operators with revenues of 39.7 billion euros in 2023 and 128,000 employees
worldwide at 30 June 2024, including 72,000 employees in France. The Group has
a total customer base of 285 million customers worldwide at 30 June 2024,
including 246 million mobile customers and 21 million fixed broadband
customers. These figures have been restated to account for the deconsolidation
of certain activities in Spain following the creation of MASORANGE. The Group
is present in 26 countries (including non-consolidated countries). Orange is
also a leading provider of global IT and telecommunication services to
multinational companies under the brand Orange Business. In February 2023, the
Group presented its strategic plan "Lead the Future", built on a new
business model and guided by responsibility and efficiency. "Lead the
Future" capitalizes on network excellence to reinforce Orange's leadership
in service quality.
Orange is listed on Euronext Paris (symbol ORA) and on the New York Stock Exchange (symbol ORAN).
Orange and any other Orange product or service names included in this material are trademarks of Orange or Orange Brand Services Limited.
Orange is one of the world’s leading telecommunications
operators with sales of 42.5 billion euros in 2021 and 140,000 employees
worldwide at 31 December 2021, including 78,000 employees in France.
The Group has a total customer base of 271 million customers
worldwide at 31 December 2021, including 224 million mobile customers and 23
million fixed broadband customers. The Group is present in 26 countries.
Orange is also a leading provider of global IT and
telecommunication services to multinational companies under the brand Orange
Business Services.
Start your career journey here with Orange
We're looking for great people to join our growing team
Exciting Career Opportunities at Orange (more than 100 vacancies)
Some Available Vacancies:
* Sr. Specialist First Class Call Center
* Telesales Account Manager SME
* Retail Agent
* Payroll Specialist
* Recruitment Specialist
* Sales Outdoor Agent (Hurghada-Aswan-Minya)
* Call Center Representative-Assiut
About the job Retail Agent
About the role
As a Retail Agent, you will play a crucial role in delivering exceptional customer service while promoting and selling Orange products and services. You will handle customer inquiries and complaints, ensuring customer satisfaction and contributing to the achievement of department goals.
Key Responsibilities:
Customer Service: Greet and assist customers at the customer
center, addressing inquiries and resolving issues effectively.
Sales: Promote and sell Orange products and services,
including value-added services. Ensure accurate documentation collection for
all transactions.
Complaint Resolution: Manage and resolve customer
complaints, coordinating with other departments as needed to provide solutions.
Team Support: Collaborate with the Customer Center team to
achieve key performance indicators (KPIs) and enhance overall customer
experience.
Operational Efficiency: Improve workflow within the Customer
Center to streamline processes and maintain a positive company image.
Administrative Tasks: Handle stock management,
administrative duties, and maintain records as required.
About You:
Education:
Bachelor's Degree from a recognized university.
Experience:
0-1 year of experience in direct shops or customer service
roles.
Skills:
Proficiency in English is required.
Strong computer skills.
Excellent communication and sales abilities.
Capability to work effectively both independently and as
part of a team.
Flexibility to work on a shift basis.